Disneyland has a reputation to uphold. If the truth about how they really treated children got out, the franchise would take a severe hit. Families would not spend thousands of dollars to visit one of the parks around the globe, if they knew they were not trying to make the experience world-class. And when Disneyland Paris kicked a severely disabled 6-year-old boy who was on a Make-a-Wish trip because he was “too days late.” Apparently, the Make-a-Wish Foundation had a mix up and it delayed Layton Chapman’s trip. But Disneyland Paris had no sympathy for the boy and kicked him out of the park because he was late.
Because of a simple ticket error, Layton and his family were not allowed into the “happiest place on earth.” They denied the severely disabled boy access to the rides and the park entertainment. Because of this mix up, the family waited in the hotel room and couldn’t even get a table for Layton’s birthday dinner. The park had no sympathy for him despite his disability.
Now that the news has gone viral, Disneyland Paris has released an apology to Layton and his family for ruining his Make-a-Wish trip.
Layton has a terminal condition. And he was denied access to his dream vacation because of a booking mistake that gave him the wrong dates. And at the time, Disneyland Paris was unwilling to work with him to make his wish come true.
Layton has quadriplegic cerebral palsy and epilepsy. He could die at any time from something as small as a chest infection.
Layton’s “last and only wish” was to take a four-day trip to Disneyland. And the Make-a-Wish Foundation made it happen.
However, when Layton, his mother, 32-year-old Danielle Huart, and her partner Dale Chapman arrived at the Sequoia Lodge in Disney Village, they were told they had missed their chance and were forced to check out the next day.
Because they didn’t have the right pass (there’s had the wrong date), they weren’t allowed to have any fun.
Danielle said: “They were arrogant and just not helpful at all. Because of the ticket mix-up we missed a lot. We couldn’t leave the village, it was like a prison. I was so upset I was crying, the kids were bored, I just wanted to come home.”
Because they couldn’t get their Genie card, they were denied access to the park. Instead, they got a fast-track pass that didn’t work.
“They marched us to customer services and they even turned us away,” said Danielle. “It was so embarrassing getting marched past all the other families, like we’d done something wrong.”
It was a horrible experience for Layton.
“Layton also got to meet a few characters, just not as many as we’d like. Donald Duck tried to give him a kiss and ended up hitting him in the head and he screamed. Moana was really nice and gentle with him though. He still smiled all the way through but this is probably his only chance at a holiday. This was his last and only wish he will get and it was ruined.”
Disneyland Paris later apologized:
“We regret this particular wish did not meet the guest’s expectations and we are now closely working with the family to resolve the situation.
Make-a-Wish Foundation was concerned: “When guest matters arise, we work with our friends at Disney to ensure the family is supported.”