Starbucks has a pretty solid reputation. The American coffee company and coffeehouse chain have been going strong since 1971, where it was originally founded in Seattle, Washington. Its success can be seen in the 23, 768 chains that are operated worldwide. It repeatedly sets the record for taste, quality, and customer experience and is considered a leader in “second wave coffee,” due to its dark roasted coffee and efficient automated espresso machines.
The famous coffee company has also received its stellar reputation due to the fact that it is on board with recycling and fair trade, using 10% recycled paper for their cups and introducing a line of fair trade products. They’ve also been known to donate their pastries to food banks across the United States and have made great connections with the Food Donation Connection and Feeding America.
It’s no surprise why Starbucks has managed to remain a leader amongst coffee companies across the world, as they are constantly keeping up with the changing times and working hard to continuously better their products to satisfy their customers. They are also known for their exceptional customer service. But, recently one of the California Starbucks chains has received a bit of bad press because of what is suspected to be the act of a perverted customer.
When a mom and her five-year-old son used the bathroom at the Lancaster Starbucks, they discovered something quite unsettling. The mom, who wishes to remain anonymous, noticed that her son had an odd expression on his face while he stared at the sink in the restroom. When she asked him what was wrong, he pointed to a phone that was tucked underneath the sink.
Upon closer observation, the woman noticed that the phone had been set to video mode and was actively filming.
“It’s such a violation of privacy,” said the mom. “Not only of mine but my son.”
Lancaster Police Officer, Joseph Fender, confirmed that the camera was on and capturing video.
“The deputies discovered that the cellphone was running in a video-recording motion,” said Fender. “They were able to get some type of surveillance video from the location, however; I don’t know what the contents of the video are at this time.”
The thought across the board is that the perpetrator is a customer who set the phone up and apparently hoped to go back and view the footage that he/she captured. A Starbucks spokesperson stated that the company will do everything in their power to catch the perpetrator. The spokesperson went on to say…
“We are disturbed by this incident and take our obligation to provide a safe environment for our customers and employees very seriously.”
So, while Starbucks may have had a brief moment in the unwanted spotlight, they are trying hard to solve the details surrounding the isolated incident.
So far, Lancaster police haven’t narrowed in on any suspects.
Had the woman’s son not been in the bathroom with her, she probably wouldn’t have been aware of the hidden cell phone and this incident could’ve gone on a lot longer. Children are far more observant than we give them credit for.