There is nothing worse than having your heating and cooling system go down during bad weather. But whether it is a broken AC in July, or a heater gone bad in January, the one thing you can always count on as a homeowner is that it will never go bad at a “good” time.
And we just found a touching story from Facebook about a family that was facing a severe winter storm in MInnesota of all places, when their heater died on them. Worried for the safety of his two year old child, a father calls a local repair company for help, and you are not going to believe what they did.
Jesse and Mary Hulscher live in Willmar, Minnesota, where they just recently welcomed their second child into their home. But the day after their son’s birth, with mom and baby still in the hospital, their heater shot craps. To make matters worse, Jesse and their two year old were in the house preparing for a devastating winter storm.
Desperate, Jesse called a local firm, Magnuson Sheet Metal, hoping they could get out to him and make the repairs before the storm hit.
“Instantly I panicked,” Jesse said. “I have a two-year-old here, a newborn coming home in a couple days and this was before the big potential snow storm.”
The person at the other end of the line, co-owner Craig Aurand, must have sensed his desperation, because within twenty minutes, there was a knock at Hulscher’s front door.
In no time at all, the repairs were done and heat was restored to the Hulscher house. When Jesse was handed the invoice, he could hardly believe his eyes. Instead of the jaw-dropping service charge he expected, there was a simple note that read “no charge, take care of the new baby.”
Overcome with gratitude, Jesse Hulcher posted a picture of the receipt to his Facebook account, along with this caption:
“Feb 23rd…..that was the morning after Adler was born and I was just hopping out of the shower at my house about the get Henrick ready to go up the hospital to see Maria and baby Adler when the blower fan stopped working in our furnace. I rushed to dial Magnuson Sheet Metal and I think Craig sensed the urgency in my voice that I needed someone to fix the problem and asap (need heat in the house for the new baby!). After explaining the new baby and the need to make sure we had heat, not only did they have someone over with 20 minutes of hanging up but…….checked the mailbox today waiting to find an invoice from them and this is what I find. Can’t thank them enough for the great service, speedy response time and amazing technicians. Businesses like this earn customers for life! Thank you Craig and your staff for the amazing experience! We will definitely be calling on your services again….just hopefully not too soon from now!”
The gratus service was par for the course for the folks at Magnuson Sheet Metal, who have a long history of providing pro bono work for families in need.
Aurand says that it is part of being a good member of the community. “We didn’t do it for the PR, we just did it to be good people. That’s it. Just to be nice to these people,” he said. “That’s what this is about.”
Have you ever been in a sticky situation and received help from a business like this? Please share your stories with us here.
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