When you go out to eat at your favorite restaurants in America, you’re expected to leave a tip for the service. Because waiters and waitresses are not paid a living wage by their employers, they rely on their customers to pay their salary. While this is not a fair expectation of the customer, the restaurant industry has managed to shirk the responsibility and make their severs and bartenders take home their wage from their tips. Others countries do not do this and some restaurants are changing the policy. You probably tip based on how good the service was. Maybe you’ll tip 20 percent no matter what but if the service was exceptional you’ll give 25 or 30 percent. If the service is horrible, perhaps you’ll lower the tip to 15 percent. That’s what everyone was expecting when Mackenzie and Steven Schultz had a horrible experience at their favorite restaurant. The server was so slow, it took them forever to get their food. But the Schultzs noticed something happening and decided to show the server their solidarity through their tip.
When the Schultzs finally found someone to watch their twin boys so they could go out on a date night, they went to their favorite spot in Cedar Rapids. But unlike every other time they’ve eaten at Kazoku Sushi, the service was exceptionally slow this time.
The business was obviously suffering on the very night that the Schultz family decided to splurge on a date.
Although the service at the sushi restaurant was terrible, Mackenzie decided to log onto Facebook and post an honest review. She admitted that the service “sucked” despite the restaurant’s reputation as a “foodie” go-to spot.
Mackenzie admits that it “took 20 minutes to get water, 40 minutes for an appetizer and over an hour” for their entrée. Despite the good reviews on the food websites, Kazoku Sushi was doing a terrible job that night.
Although Mackenzie had a terrible experience at the restaurant, she revealed her good nature further into the Facebook post. Because both her and her husband had worked in the food service industry, they understood how restaurants worked. It can be hard to be a server if you’re the only one working that day. And that’s what happened on the night of the Schultz family date. One server had to do it all.
‘It was very obvious that the issue was being short staffed, not the server. He was running around like crazy and never acted annoyed with any table. At one point we counted he had 12 tables plus the bar. More than any one person could handle!”
Instead of punishing the server for their slow service, the Schultz family gave the server a generous tip. They understood how hard the person was working although they were not doing it very fast.
On a $66 bill, the Schultz family gave the server a $100 tip. They also wrote a note on the receipt: “We’ve both been in your shoes. Paying it forward.”
What do you think about Mackenzie’s generosity?
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