It was a dream come true for Veronica Castillo. The Portland, Oregon woman had crossed the border into Washington State to gamble at one of their famous casinos. While not a big gambler, Castillo was hoping to have some fun playing the slots with her elderly mother.
Then something miraculous happened. Castillo won a more than $8 million jackpot. But before she could move from her seat and collect her winnings, the casino’s bosses and a group of large bouncer-type bodyguards swarmed Castillo’s slot machine and informed her that she wouldn’t be getting her multi-million-dollar jackpot…
When she was taking the trip from Portland to Rochester, Washington on November 5, Castillo and her mother were excited to spend the day gambling together at the Lucky Eagle Casino.
Castillo didn’t know which machine to pick so she randomly chose a video game called Jurassic Riches because she thought the dinosaur characters looked cute.
After a few minutes, the machine went crazy, lights flashed, and it made loud sounds. Then it informed Castillo that she had won nearly $8.5 million.
But less than five minutes later, all of Castillo’s excitement and joy was sucked away. The casino made sure she didn’t get the money she won.
“I was very excited, happy,” Castillo told KOIN. “Then I couldn’t believe it.”
Like straight from a movie, the casino bosses swarmed Castillo and told her that their machine had malfunctioned. They were not going to pay her the money she allegedly won. They denied her the jackpot.
“They shut off the machine, took it away, printed out a ticket and gave me $80,” Castillo said.
The casino bosses were adamant. Castillo only won $80 not $8.5 million, they said.
When examining the machine closely, Castillo saw a sticker on the machine that says a malfunction voids all pays and plays.
But Castillo is pretty sure the Lucky Eagle Casino is using the fine print to avoid paying what she won fair and square.
“I felt insulted I felt cheated, I was very disappointed very upset and then I started to think about all the people there [getting played]. And then I got angry,” Castillo told KHOU.
Castillo hired an attorney to fight the cheating casino for her winnings. And to make sure the Lucky Eagle doesn’t steal from other people, like it did from her.
“To me, it’s cheating, may even be fraudulent,” Castillo told KOIN. “My first thought was, how many people has this happened to? They think they won, then going away empty-handed.”
The CEO of Lucky Eagle Casino, John Setterstrom, told KOIN that a malfunction like this has never happened before. His casino is allegedly working with the slot machine manufacturer to find answers.
Meanwhile, Castillo is asking for other people to come forward if they have been cheated by the Lucky Eagle Casino and others.
“Malfunction or NOT. The casino should pay up and then go after the manufacturing company of the machine. Insurance companies would do the same. It’s clearly not the customers fault but yet she has to be totally let down,” David Marchlewski wrote on Facebook.
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