Emma is one of those moms who is always on the go. Because she has a lot to do, the thing that always seems to get cut short is time for herself. She works, buys groceries, cooks the food, and never seems to get a minute to sit down and rest. But during an incident at the Tesco grocery store in Norfolk, England back in 2016, Emma saw the opportunity to be a good person rather than let her pent-up rage at her busy life get the better of her.
Instead of getting frustrated when things did not go exactly the way she expected, she saw the opportunity at the moment and decided to be the bigger person.
It all started when Emma saw an empty line at the grocery store. She hurried her shopping cart over and started putting the items onto the black conveyor belt. When the items moved up to the front, the cashier picked them up and started scanning them. That’s when things started to happen, as Emma shared.
“The guy on the till said hello and started scanning my items as I was still putting them on the belt the other end. You can imagine the pile of stuff that was waiting for me when I went to go pack.”
Emma noticed that Rob, the man on the cash register, counted out her shopping bags repeatedly. He not only took a long time, but he also squashed a loaf of her bread and had to count her change multiple times. He simply was not efficient at his job. The busy mom had places to go and things to do. But instead of blowing up at Rob, she decided to see things from his perspective.
Emma could also see, based on Rob’s behavior and her experience, that Rob had autism. With that knowledge in mind, she allowed Rob to take his time, knowing full well that he was doing the best he could do. She didn’t try to rush him. She didn’t try to frown at him. She tried to be understanding, although he squished her bread.
When she got home, she rushed to her computer and shared the now-viral Facebook post about her experience at the Tesco.
“When I asked him for five bags, he counted each one. Then recounted them a further two times. Before handing them over to me. The guy didn’t really talk to me. He squashed my bread when he scanned it, but I waited patiently whilst he took his time, especially when trying to scan the awkward items.”
She counted the money exactly, which the cashier had to recount multiple times.
He told her about how Tesco had given him a chance to work while many other employers have not.
“This guy is Autistic. As a mother of a 12-year-old Autistic boy, this makes my heart smile. Changing attitudes teamed with employers, like you, who really do offer equal opportunities, are changing people’s lives. So, thank you, Tesco. It was a pleasure shopping with you today.”
What do you think about Emma’s experience at the grocery store?
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