Employee Doesn’t Know He’s Being Filmed. Act Towards Elderly Customer Gets Shared All Over The World : AWM

Employee Doesn’t Know He’s Being Filmed. Act Towards Elderly Customer Gets Shared All Over The World

When a mother noticed a Target employee going above and beyond what was expected of them, she felt that this generous worker should be recognized. Because the employee was demonstrating kindness when they thought no one was watching, this mom felt compelled to share that success with the world via social media. So she did. She logged onto Facebook and wrote about the unexpected grace the Target employee demonstrated when one customer was struggling.

Now, mom, Sarah Owen Bigler’s Facebook post has become a viral sensation. Bigler had gone to Target because she needed some things. She prayed it would be a quick shopping experience. But with her two kids in tow, she doubted that her dream would come true.

Bigler wrote:

“I found a line with just one person ahead of me and began organizing my items on the conveyor. After placing my items, I look up to see that the person ahead of me was an elderly woman. She was paying for her items with change and wanted to purchase each separately. Part of me, the part that had a long day at work, the part of me who had a 1 ½ year old having a meltdown in the cart, the part that had set an unnecessary timeline for Target and getting home, was frustrated with this woman and the inconvenience she had placed on me.”

Although this elderly woman was taking a long time and Bigler was frustrated, the young man behind the counter demonstrated an unerring and admirable patience for the elderly customer. He was a hero in a Target uniform.

“BUT then I watched the young employee with this woman. I watched him help her count her change, ever so tenderly taking it from her shaking hands. I listened to him repeatedly saying, ‘yes, ma’am’ to her. When she asked if she had enough to buy a reusable bag, he told her she did and went two lines over to get one for her and then repackaged her items. Never once did this employee huff, gruff or roll his eyes. He was noting but patient and kind.”

This hero also inspired Bigler’s daughter to be better.

“She was standing next to the woman, watching the employee count the change. I realized I hadn’t been inconvenienced at all. That my daughter was instead witnessing kindness and patience and being taught this valuable lesson by a complete stranger. Furthermore, I realized that I took needed a refresher on this lesson.”

When it was her time to pay for her items, Bigler was overwrought with emotion. And she told the young man behind the cash register that he was a hero.

“I then thanked him for teaching us patience and kindness by his treatment of that elderly woman. And although my timeline for Target was askew, when he was finished I pushed my cart through the store trying to find the manager. I wanted her to know of the employee’s kindness and patience.”

If we keep our eyes open, goodness can flow into our lives.