After taking a vacation to Las Vegas for Easter, Rosetta Swinney will never forget the trip for the rest of her days. She was with her 14-year-old daughter, and the pair had a great time visiting the western city until they boarded their flight back home. It was a Frontier Airlines flight, a carrier known for great deals but not great customer service of quality – and Rosetta Swinney ended up paying the price for the cheap accommodations.
She noticed vomit on her seat as they boarded the plane. And when Swinney complained about the throw-up, she was arrested and her daughter, 14, was placed in protective custody.
Swinney, 53, thought the Frontier Airlines staff would be receptive to her complaint. Her daughter’s seat was covered in vomit, and she didn’t want her 14-year-old child to have to suffer through the disgusting mess. Because the aircraft had already been delayed for unrelated reasons, Swinney’s complaint delayed things even more. The crew wanted to move Swinney’s daughter to another part of the airplane while they cleaned the seat and then reunited them when it was done. But this did not sit well with the flustered mother who started to get more vocal and increase the volume of her voice. Before long, she was labeled disruptive and arrested. Police made sure she was taken somewhere where she would not be a threat to other passengers of the flight crew – jail. Meanwhile, they handed her daughter over to protective custody.
Following the incident, Swinney continued her complain with ABC News, saying “What really hurt me is for my child to see me getting handcuffed and taken away from her. Twelve hours I was in jail. Twelve hours.”
Swinney otherwise had a great time in Las Vegas over the Easter weekend. They had attended a beautiful wedding and were eager to get home to North Carolina. Swinney said she only said something because her daughter saw the seat covered in human vomit. It was disgusting and not something she was keen on sitting in for a four-hour flight. “She jumped up to say ‘mom! My hands are wet.’ She smelled it. She says, ‘this is vomit, mom.’ So we went to look. It was in the bag. All over her shirt. Her hands.”
Because her daughter was covered in vomit, Swinney asked a flight attendant to help her deal with it. Instead of being met with kindness, Swinney was met with a cold stare. At that point, the airline claimed that Swinney became abusive. While she was undoubtedly frustrated that her daughter’s seat was lathered in a layer of human throw up, she claims that was not what happened at all. The flight crew then called the police.
“I felt humiliated. I felt more bad that my child had to see me be handcuffed and taken away from her.”
It was a shock that Swinney was arrested just because she was complaining about vomit on her daughter’s seat.
Frontier Airlines issued the following statement: “Law enforcement then requested that everyone deplane so that the mother and daughter could be removed allowing the aircraft to be re-boarded and depart.”
Things did not happen smoothly.
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