I have respect for people who make the most of their jobs. It’s a common complaint you hear from millennials. If you ever hear one complain about working a job that doesn’t mean anything to them, know that they’re not putting themselves into the work. Jobs don’t give us meaning, we give meaning to the jobs we do. When we make it an intention to put meaning into the work we do, we start to enjoy it more and then it has the power to touch the lives of other people.
When it comes to jobs at the airport or with airlines, we often see people simply going through the motions and waiting to clock out so they can get paid. And when you’re a passenger who has to deal with people who don’t care about their jobs, then you’re in for a struggle. Travel can be a headache on the best of days. So when a flight is delayed without any particular reason (at least as far as they’ll tell you), then you know what it means to be frustrated.
That’s what happened for travelers on one Southwest flight. Things were delayed, and passengers were growing eager to know why. A line of irate customers started to form in front of the gate agents, demanding answers.
Although the gate agents were the messengers and had no control over the delay, they were the ones who had to deal with the angry mob. And as you know, that can be like herding cats.
That’s when one of the Southwest gate agents came up with a plan. He knew how he could both deliver the message to everyone at once and put a smile on the angry passengers’ faces. In a word, it was a brilliant idea.
The gate agent decided that if any of the paying customers wanted to ask a question about the change in the flight details, they had to do it in a special way. They had to sing their question if they wanted to be heard.
Mike Vadala was the one who happened to be there and ready to film the funny as it unfolded. When he eventually shared the video, he wrote the following about it:
“So our gate at Nola Southwest required everyone who asked a question to sing.”
While everyone left the line, dejected and rejected, one man stood up and began to take on the karaoke challenge.
Although he didn’t have a real question, he wanted to showcase his brazen personality and get the attention of all the passengers. He snatched the intercom out of the Southwest gate agent’s hand and begins to do a ludicrous rendition of “No Diggity” by Blackstreet. Mike was impressed (and a bit envious) of how gregarious and courageous this stranger was. He was willing to get up there and blast out a tune in front of strangers regardless of his level of skill.
“This guy went off!” Mike wrote.
Although things did not go quite as the Southwest gate agents had planned, this stranger had saved the day. What had begun as a negative atmosphere all throughout the area was replaced with a giddy sense of community and camaraderie among the travelers and employees.